Terms & Conditions
TERMS OF SERVICE AGREEMENT
By using this web site, you are agreeing to comply and be bound by the following terms of service and use. Please review the following terms in their entirety and ensure their comprehension before using and viewing this web site.
The terms “us”, “we”, “our”, or “owners” refers to “El-Picante” and administrative operators of this web site, www.el-picante.co.uk. “You” refers to the user or viewer of this web site.
Copyright
The content in its entirety, including text content, graphics, layouts, and all source code, belong to the owners of the web site. This term is protected by intellectual property rights and copyright law. Copying, redistribution, use or publication either for free or for monetary gain is strictly prohibited. Some of the content on the site is the copyrighted and licensed work of third parties.
Terms of Use
The content of this web site in its entirety is subject to change without notice. Its purpose is for your general information only.
No parties guarantee the accuracy, timeliness, performance, completeness, or suitability of the content and information found on this site. You acknowledge that errors or inaccuracies may exist, and that the owners of the site are in no way liable for any such errors.
The owners of the site are not responsible and hold no liability for third-party content that may be posted on the site by end users, or for content that is linked to from this web site including other web sites.
The use of and viewing of information on this site is at your own risk. Any consequences of use that may occur are not the liability of the web site owners.
Unauthorized use of this web site or its contents may give rise to a claim for damages and/or be a criminal offense enforceable by local and international law.
We reserve the right to restrict access to certain areas of the web site at our own discretion. If a username and password, or any other access credentials, are provided to you as the end user, it is your responsibility to keep such information confidential.
The owners of the web site are not responsible for user-generated content, and no liable for any violations that such content may constitute.
Refund Policy
Generally there is no refund on food.
Generally there is no refund on food.
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Preamble
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We strive to provide the highest quality food and service. If you are dissatisfied with your order, we ask that you contact us immediately so we can resolve the issue.
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We strive to provide the highest quality food and service. If you are dissatisfied with your order, we ask that you contact us immediately so we can resolve the issue.
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Refund Eligibility
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What Qualifies: Refunds or other resolutions (like store credit or replacement) may be offered for issues such as:
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Incorrect items received.
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Missing items from your order.
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Significant concerns about food quality or preparation.
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Incorrect items received.
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What Doesn't Qualify:
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You changed your mind or placed the order by mistake.
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Partially consumed food.
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Items not returned in their original condition.
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You changed your mind or placed the order by mistake.
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What Qualifies: Refunds or other resolutions (like store credit or replacement) may be offered for issues such as:
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Refund Process
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Contact Us: To initiate a refund request, please contact us by phone on 01234 269788, or by email at info@el-picante.co.uk, or in person at our establishment.
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Provide Details: When contacting us, please provide:
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Your order number or a copy of your receipt.
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A detailed description of the issue.
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Photographic evidence, if applicable, to support your claim.
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Your order number or a copy of your receipt.
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Resolution: The takeaway owner will assess your complaint and determine the appropriate resolution, which could be a full or partial refund of store credit, or replacement, depending on the circumstances.
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Contact Us: To initiate a refund request, please contact us by phone on 01234 269788, or by email at info@el-picante.co.uk, or in person at our establishment.
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Important Notes
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Timeliness: Refund requests should be made on the same day the order was placed or delivered.
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Discretion: We reserve the right to refuse a refund request if it is deemed fraudulent or not made in good faith.
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Timeliness: Refund requests should be made on the same day the order was placed or delivered.
Cancellations
You may cancel your order up to one hour before your selected delivery/collection time. If the delivery/collection time is less than one hour, the order cannot be cancelled. To cancel your order, please call us.
